ABN AMRO: Transforming the employee onboarding experience process

Who are ABN AMRO

ABN AMRO serves clients in the retail, private banking and corporate banking sectors. 

Their primary focus is on Northwest Europe. ABN AMRO offers clients in the Netherlands an extensive and comprehensive range of products and services across a variety of channels, including Mobile and Internet Banking.

The ABN vision

ABN AMRO possesses a clear and bold purpose: banking for better, for generations to come.

The bank’s impact on society and on the economy is tremendous. To ensure their contributions are both positive and enduring they need to make the right choices, starting with their people. Everything ABN AMRO does derives from this purpose: now and in the future.

ABN AMRO integrates onboarding with Talmundo, transforming its key employee experience processes

Talmundo has become a crucial part of the wider employee journey, contributing to motivating and inspiring future ambassadors of the brand. 

Using Talmundo to deliver engaging bite-sized content relevant at each stage of pre- and onboarding allowed ABN AMRO to unify their HR content across different offices and departments, freeing up management for meeting and greeting their new hires in person.

How did onboarding with Talmundo help ABN AMRO?

Influence of onboarding on the bigger picture

Having a structured onboarding process in place made bank employees more productive and more engaged, inspired new hires early on, and in the end created proud brand ambassadors for the organization.

Wouter and Veronique, together with the whole onboarding team at ABN AMRO, use Talmundo’s Pulse Checks to measure employees’ engagement and get their feedback during key onboarding moments. By asking relevant questions in a playful and timely manner, the onboarding team keeps an eye on the realtime experience of their newest employees. This guides them to continuously improve recruitment and onboarding processes and proves to be a meaningful way to stay in touch with new hires once formal onboarding has concluded.

Benchmark before you start

Before embarking on building a custom onboarding process, Wouter and Veronique sent out a questionnaire to their employees, creating a benchmark for further improvements.

Admins can compare the results of this survey to the statistics available in the Talmundo platform to get a clear ‘before and after’ picture, see how to further develop their onboarding practices, and measure how their continuous effort in the onboarding process is appreciated by employees.

Smooth sailing with a clear goal: Onboarding KPIs

As the main goal was to provide an enriching and exciting employee experience, the onboarding team at ABN AMRO defined KPIs before putting Talmundo's solution in place. Wouter and Veronique created KPIs based on 3 key pillars: productivity, engagement and ambassadorship.

They chose internal metrics and a range of indicators, such as whether everything is in place before the official start, the time it took managers to help out new hires, satisfaction feedback and other measurable points. New hire compliance and onboarding administration sometimes used to take more than 3 weeks to complete per new hire!

Armed with this trackable knowledge, the team knew what exactly they wanted from the onboarding process, and what areas needed to be transformed with the help of Talmundo.

Fast and furious feedback

So far, Wouter and Veronique have been getting very positive feedback about the app, with many 5-star in-app reviews. But it is the overall focus on providing a meaningful onboarding journey that brought the most praise to the onboarding team.

The wider onboarding team has seen how content can be updated in one click and distributed to international offices automatically. With crucial new hire admin out of the way, the team can now focus on in-person initiatives like quarterly Welcome Events and networking. Talmundo is proud to be an instrumental part of ABN AMRO’s new unified onboardee journey.

Saving time

Not wanting to create extra internal work and bureaucracy, the onboarding team at ABN AMRO chose to work with Talmundo, as it frees up both HR and managers’ time, streamlining administrative responsibilities as much as possible.

By ensuring a consistent delivery of relevant new hire content and keeping logistics simple, Talmundo gives people managers more time for valuable in-person activities.

Seamless integrations

During the implementation process, Wouter and Veronique spoke to and involved other major stakeholders within the organization, and worked together with the IT department, coming up with ways to create an even faster experience with less administrative tasks for all.

Since Talmundo's powerful API can easily integrate with other HR and ATS software, plugging it into SuccessFactors helps ensure higher user adoption and better data security throughout the whole process.