Case Study

    Personalized onboarding on a global scale with Kuehne+Nagel

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    Kuehne+Nagel uses Talmundo to streamline employee onboarding across more than 100 countries.

    With its user-friendly interface, customizable learning pages, and multilingual capabilities, Talmundo proved to be the perfect fit for Kuehne+Nagel, successfully addressing the complex onboarding requirements of one of the world's leading global shipping organizations.
    Onboardees per year


    Countries using Talmundo





    pre & onboarding engagement rate


    average onboarding score


    approval ratings from country managers



    About Kuehne+Nagel_

    Kuehne+Nagel is a Swiss-based logistics giant helping businesses across the globe transport goods through air and sea freight, storage, and supply chain management.


    With operations in over 100 countries, they've got the whole world covered.

    Kuehne+Nagel needed an employee onboarding solution that could:

    • Offer a better, more consistent pre-start experience for new hires.

    • Standardize content across more than 100 countries without sacrificing personalization.

    • Empower country managers to confidently manage the onboarding process intuitively.

    K+N Filter set-up


    The Challenge

    Before using Talmundo, Kuehne+Nagel had different pre- and onboarding processes across different countries and there was often a gap in communication between signing the contract and the new employees' first day.


    Before using Talmundo, Kuehne+Nagel's pre-start process lacked standardization with new hires often receiving minimal formal communication between signing the contract and their first day. As a result, the preboarding experience varied significantly depending on the individual approaches of country managers. This inconsistency in the quality and effectiveness of the preboarding process was a major challenge for the organization.


    Adding to the complexity of the situation was Kuehne+Nagel's size, with a presence in over 100 countries requiring tailored experiences to meet cultural and geographical differences. The Kuehne+Nagel team recognized that they could provide a significantly better onboarding experience if they could standardize their processes whilst still allowing for personalization on a more local level. By doing so, Kuehne+Nagel hoped to better support their new hires during this important phase and ensure their successful integration into the team.


    Seeing these challenges, Kuehne+Nagel set a goal to improve the overall onboarding process for new hires, understanding that standardization and clear communication plans were necessary to ensure a consistent and effective experience for all employees.



    The platform is a great opportunity to connect with our new employees even before they officially start their new role. It offers the possibility to share insights, values and visions and most importantly is a great tool to make them feel welcome and appreciated before the first working day.


    Julia Regier
    Global HR Expert Strategy & Operations Switzerland, Kuehne+Nagel

    I can tell you, people are happy using it. And when they see what we put in this app for them, they love it. It makes them feel prepared, it makes them feel they belong to the company before they have even stepped foot in the door, and it gives them everything they need to feel prepared!


    Olivier Rahuel
    Head of HR Programme Management, Kuehne+Nagel

    Everything is there for the new hires and it makes them (myself included when I joined) feel welcomed and ready for the first day.


    Nicharee Thiengtum
    National Human Resources Manager - Talent Attraction Taiwan, Kuehne+Nagel

    The Solution

    Using Talmundo, Kuehne+Nagel has been able to provide a consistent, engaging experience for new hires worldwide whilst giving country managers the freedom to personalize the content to individual employees.


    Since implementing Talmundo, Kuehne+Nagel significantly improved the preboarding and onboarding processes providing consistent and enriched experiences for all new employees.


    One of the most significant benefits has been closing the disconnect in the preboarding phase. The solution has engaged new hires with relevant content at precisely the time they need it, ensuring that they feel informed and prepared to start their new role. This personalized approach has resulted in a cohesive onboarding experience, which has positively impacted the organization.


    The team has also implemented several interactive surveys throughout the onboarding journey, enabling them to report on and continuously improve the process. The surveys also allow the team to course-correct whenever a new hire has an unsatisfactory experience, so no one is lost in the shuffle.


    The app has been well received by both onboardees and managers, with high activation and satisfaction rates. The Kuehne+Nagel team look forward to continue using Talmundo features to improve new hire experiences.



    Talmundo is simple, but it's essential. If you need a tool to welcome people, to make them feel like they belong, to prepare them for their new role, then go for it. It's accessible, it's practical, it does the job and it's going to help you ensure that the onboarding experience of your new hires will be very positive.


    Olivier Rahuel
    Head of HR Programme Management , Kuehne+Nagel

    The Talmundo app has given us a structured approach to welcome new hires and set them up for success. The content that it holds introduces our organization and its culture. First impressions are important, nobody knows this better than new hires and I believe this aligns well in helping us achieve the great employee experience we want.


    Mercy Wanjiru
    National Human Resources Specialist Kenya, Kuehne+Nagel

    Having the Talmundo app for our newcomers has improved our overall onboarding experience. Newcomers are able to gain detailed information about our company and culture even before they step foot in the door. It showcases our international scale and structure to every newcomer.


    Michael Yang
    National Human Resources Business Partner Taiwan, Kuehne+Nagel

    Kuehne+Nagel's must-have onboarding features:

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    Going above and beyond

    The new onboarding journey_


    Talmundo offers a centralized platform for streamlined communication among Kuehne+Nagel's new hires, managers, and HR teams. This makes the onboarding process simple, providing a reliable and efficient way for new employees to access the information they need to get up to speed quickly and smoothly.


    As soon as a new hire has signed their contract with Kuehne+Nagel, the Talmundo app sends them an email invitation to set up their account. From there, they gain access to a wealth of valuable information, all carefully curated by the Kuehne+Nagel team (on both a global and local level) to meet their specific needs. The content is delivered incrementally as their start date approaches, allowing them to absorb the information at a manageable pace without becoming overwhelmed.


    One of the key benefits of Talmundo is the ability to deliver content at a global, country-specific, and local level, which guarantees that every new Kuehne+Nagel employee has access to the necessary information to succeed in their position, regardless of their location.


    The content is personalized to their particular requirements, with global content providing a broader overview, while national and local content offers more customized information related to their specific location, such as parking instructions, dress code, and reimbursement procedures for travel expenses.

    K+N Onboarding Timeline


    Our support

    Working with the Talmundo team

    Kuehne+Nagel is incredibly satisfied with the level of support provided by Talmundo's customer success team. They cannot stress enough how much they value the team's support and how important it is to them but admit that the product is so simple, they often don't need too much help!


    As high-level support package customers, Kuehne+Nagel have access to a wealth of resources and expertise that have been incredibly helpful to them. They find that the investment in this package is well worth it, as they have been able to leverage the support team's knowledge and experience to improve their use of the Talmundo platform and streamline their HR processes.


    They see the team as a true partner, providing exceptional support and guidance that has helped them to achieve their HR goals and improve their overall operations. They would highly recommend Talmundo and its customer success team to any organization looking for a reliable and supportive HR software provider.



    Thanks to the onboarding tool developed with Talmundo, we offer a seamless and well-balanced employee experience to our new hires even before they physically join the company. The feedback we get from our onboardees is very positive, they usually say it does make a difference compared to their former employers.


    May Voisin
    Internal Communications Manager France, Kuehne+Nagel

    I could not say more often, how satisfied we are with the support we’ve had from Talmundo. Honestly speaking, I’ve never had any issues or any problem that wasn’t solved immediately. It just works.


    Olivier Rahuel
    Head of HR Programme Management, Kuehne+Nagel

    Talmundo gives you a fast and good overview of the different processes.


    Anja Winther
    National Human Resources Manager Denmark, Kuehne+Nagel

    The future

    The future of onboarding at Kuehne+Nagel

    Kuehne+Nagel is thrilled to continue their close collaboration with Talmundo in the future and appreciates the productive discussions they've had so far to ensure their needs are met.


    They aim to capitalize on Talmundo's upcoming features to optimize their onboarding process and free up more time for their HR leaders.


    To further enhance their onboarding process, Kuehne+Nagel plans to establish additional integrations that can feed into Talmundo, minimizing the administrative workload for their country managers post-hiring. By doing so, they hope to streamline their overall process and create an efficient system that benefits their new hires and their team.



    The Talmundo software is the enabler that ensures an extraordinary onboarding experience that will remain in the memory of our new hires.


    Olivier Rahuel
    Head of HR Programme Management, Kuehne+Nagel

    The platform offers a wide range of options through which we can provide new information to new employees using various templates. It is really useful for users, as it delivers a wealth of necessary information in a user-friendly manner. And the tasks feature ensures that new employees always have a clear overview of what tasks are pending.


    Tanja Radivojević
    Human Resources Talent Attraction Specialist Serbia, Kuehne+Nagel

    Talmundo is a very friendly app for the employee, and it helps to give a warm welcome.

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    Carolina Rojas
    Local HR Business Partner Panamá, Kuehne+Nagel
    Be like Kuehne+Nagel and transform your onboarding experience into something incredible!