Blog Post

The case for experience-based vs. process-based onboarding

The nature of work has changed. Employees are increasingly in the driver’s seat, engagement and culture have become new benchmarks for success and digitization is transforming the way employers and employees interact.

So it goes without saying that our onboarding processes must also change to reflect this new age of business.

More and more we are seeing companies move from a process-based (‘passive’) form of onboarding, where priority is centered on ticking administrative boxes, to experience-based (‘proactive’) onboarding, which places the focus on the candidate’s journey from the moment they sign their contract through until they are fully integrated into the company.


How to define onboarding


We define effective onboarding as a comprehensive, 2-way process designed to share knowledge, communicate values, build connections and manage compliance to transform new hires into confident, empowered team members and insiders.

The statistics of effective onboarding


The results speak for themselves, organizations with an effective onboarding process improve new hire retention by up to 82% and productivity by over 70%.

And yet only 20% of companies indicated that they currently oversee a proactive onboarding journey, and more than 22% of companies have no formal onboarding process at all.

See how your current onboarding process stacks up!
Run the onboarding scan


How YOU can build an experience-based onboarding journey


As we see it, there are two ways of providing an experience-based onboarding journey, depending on what you want to achieve:

1 Short-term gratification. Add a module to your existing HR process that gives your new hires some basic experience-based add-ons.

2 Long-term success. Invest in an experience-based solution that marries process and engagement for a seamless new-hire journey.

To achieve results that will last, your company needs a best-in-show, full-service onboarding solution that provides engaging content across the entire new hire timeline, from contract signed to full integration.

Compare & Contrast: Process vs. Experience


How does an experience-based journey look, compared to a more traditional process-based approach.


PROCESS-BASED


EXPERIENCE-BASED

 

Pre-start
PREBOARDING

  • Contract signed
  • Health & Safety forms completed
  • Welcome email sent
  • All forms digitally completed
  • Company culture & team integration content delivered to new hire
  • Check-in’s scheduled with new hire as ‘Day 1’ approaches
  • Uniform & tech ordered
  • Day 1 schedule shared
  • Short ‘non-compulsory’ training content delivered to new hire
  • FAQ pack delivered including virtual office-tour
  • All of this drip-fed throughout the entire preboarding timeline

 

First Day
ORIENTATION & INDUCTION

  • Welcome morning tea
  • Visual induction AKA 'Death by Powerpoint'
  • Meeting with manager
  • Office tour and coffee catch-up with ‘buddy’
  • Team meeting on existing and upcoming projects
  • Short video training with quizzes to ensure new hire is taking in the information
  • Day 1 ‘pulse check’ to see how they are feeling
  • New hire is added to all email lists and given permissions to all relevant software

 

icon_onboarding_phase2

First Week
ORIENTATION & INDUCTION

  • Meeting with HR on Friday to see how week 1 went
  • Uniform and tech arrive and new-hire is given their onboarding manual to take home and read
  • New hire is periodically added to software and meetings that are essential to them
  • Short video training continues with quizzes and pulse-checks to gauge comprehension and emotional state
  • Welcome drinks on Friday at the local bar
  • More scheduled buddy time to ask all-important questions

 

icon_onboarding_phase3

First Months
INTEGRATION

  • Business as usual
  • New hires delivered timed content at 2-week intervals to ensure they are not overwhelmed with information
  • Buddy catch-ups scheduled every few weeks

 

The Takeaway?


What we can see is that an experience-based onboarding journey delivers better results for both HR and new hires. It impacts productivity, engagement and retention and, done well, can elevate you, your team and your company.



Want to know more about how Talmundo can help you reinvent your new hire journey through experience-based onboarding? Talk to one of our team!

Experience Talmundo today


Topics: Onboarding , Reinvent
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